Age UK Northumberland Friendship Line

Age UK Northumberland Friendship Line is a free telephone service for people aged 60 and over.

Not having someone to talk to regularly can be lonely. A regular weekly chat on the telephone with a friendly volunteer can make all the difference.

If you, or someone you know, would like a weekly friendly chat and you meet the criteria below, then please get in touch:

  • aged 60 or over
  • feels lonely
  • lacks a social support network
  • is comfortable having a chat on the phone

Your friend will be based at The Round House in Ashington, which is where Age UK’s office is based. The Friendship Line matching process is very straightforward.

When you sign up and register, they will asses your profile and match you with a suitable volunteer. Your details will be stored on their secure computer system and your friend will access your telephone number from here. They cannot access these details when they aren’t volunteering.

Sometimes it may take time to build a relationship with your telephone friend. You will have been matched on shared interests, so they recommend having a few calls before making a judgment.  If you’re really struggling then get in touch to find out about the options available.

To make sure everything’s safe and secure – before you receive a call from your telephone friend Age UK will have:

  • Asked them to provide two references.
  • Checked that their name and date of birth matches at their address, and they are who they say they are.
  • Asked them to declare any unspent criminal convictions.
  • Asked them to agree with our terms and conditions.

Unless you give consent to contact you about other services, your personal details will only be used for The Friendship Line service.

If you would like to use the Friendship Line service or you would like to refer a friend or family member please call: 01670 784 800, or email

For more befriending schemes see pages 73-76 in the Golden Guide Northumberland 2018 and see pages 73-76 in the Golden Guide Newcastle & North Tyneside 2018.