Attendance Allowance going unclaimed

Attendance Allowance is going unclaimed by thousands of older people who are entitled to it.

There are many older people who need help to live safely in their own home, or to get out,  but cannot afford to do so. Attendance Allowance could be the answer.  There are dedicated staff within social services and at Age UK  and Citizens Advice who will give individual help with the application and completing the forms – to make it easier.


What is it

Northumberland County Council, in partnership with Northumbria Healthcare NHS Foundation Trust want to make sure people are aware of all the support they are entitled to. Attendance Allowance is financial help for people who have extra costs because of their long term health problems or disability.

You don’t need to be receiving help from social services, it isn’t taxable, it isn’t taken off other benefits, and it doesn’t matter how much your pension or savings are. It is paid at one of two weekly rates £87.65 or £58.70 (from April 2019) and is based on the help a person needs rather than their condition.


What can I spend it on

It’s entirely up to you.  Some people use it to help with heating costs or to pay someone to help them at home. Others buy equipment to help them manage everyday tasks or to pay for trips to visit friends or go to the shops.


To find out more

Please visit or call the Department for Work and Pensions helpline on 0800 731 0122

For independent advice call Age UK Northumberland on 01670 784800 or to contact Citizens Advice Northumberland call 03444 111 444 or visit


For more advice on health and care support and allowances available see pages 88-94 and pages 99-102 in the Golden Guide Northumberland, 2019 and pages 84-95 and 96-100 in the Golden Guide Newcastle & North Tyneside, 2018